The Property Manager is a vital role within the hotel management team, responsible for ensuring the smooth operation of the property while maintaining high standards of guest service. The Property Manager is expected to lead and motivate the team, delivering exceptional customer service and creating a positive and memorable experience for guests. This role requires a positive and professional personality, excellent communication and organizational skills, and the ability to problem-solve and remain calm under pressure.
Requirements:
- Experience: Previous experience in the hotel industry with a strong knowledge of Cape Town.
- Interpersonal Skills: Exceptional interpersonal skills to enhance service standards throughout the operation.
- Communication Skills: Excellent communication skills with staff and stakeholders at all levels.
- Guest Service: Proven track record of delivering outstanding guest service and effective time management.
- Organization and Planning: Ability to organize, plan ahead, and manage workload efficiently.
- Team Player: A collaborative and self-driven individual who can work both independently and as part of a team.
- Leadership Skills: Ability to manage and motivate a team of staff members.
- Adaptability: Capability to work effectively in a fast-paced and innovative environment.
- Computer Skills: Excellent computer skills, specifically using Google and internet applications.
- Positive Attitude: Ability to maintain a positive and professional demeanor in all situations.
- Problem-Solving: Creative problem-solving skills and the ability to find solutions when challenges arise.
Duties and Responsibilities:
Staff Supervision:
- Supervise and assign duty rosters for the Front Office, Housekeeping, and Night Audit teams.
- Ensure staff maintain a neat appearance and exhibit the correct attitude and behavior.
- Discuss problems with the Manager and provide appropriate solutions.
- Provide instructions to the Front Office team regarding any deviations from procedures.
Guest Service:
- Engage with each guest as a unique individual, actively listening to their requests and concerns.
- Maintain prioritization and a sense of urgency in handling operational matters.
- Ensure data integrity in line with the POPI Act and Legislation, following company policy.
- Perform accurate check-ins and check-outs of guests in the absence of Guest Services Agents.
- Anticipate and address guest service needs to maintain superior company standards.
- Resolve guest complaints or concerns promptly and in accordance with company standards.
- Learn and adhere to emergency and health and safety procedures, including fire equipment handling, guest safety, and participation in evacuations if necessary.
- Practice safe working habits, including proper bending and lifting techniques, reporting hazards, using cleaning chemicals appropriately, and minimizing tripping hazards.
- Maintain a clean and professional personal appearance, complying with company uniform standards.
- Conduct room checks before and after guest stays.
- Ensure Maintenance and Housekeeping standards are maintained in accordance with company policy.
- Manage stock levels to meet company standards and implement efficient stock control measures.
- Continuously evaluate and maintain company policies and procedures to meet established standards.
- Oversee property operations to ensure compliance with legal requirements and company policies and procedures.
- Maintain staff performance standards through proper performance management as outlined in company guidelines.
- Follow disciplinary procedures for staff as necessary and in accordance with company guidelines.
- Escalate all HR matters to the HR Consultant and Management.
- Adhere to revenue handling processes and procedures, including credit card transactions, EFT transactions, and cash handling.
- Ensure all booking payments upon arrival are processed in accordance with company policy.
Oversight of Night Auditors:
- Ensure all night procedures are maintained according to company standards.
- Manage the overall process of incidents occurring at night until resolution.
- Complete incident reports in accordance with company policy, including suitable accompanying reports.
- Maintain accountability for all incidents occurring at the property.
Supervision of Housekeepers:
- Provide oversight and guidance to the Housekeeping team.
- Ensure high standards of cleanliness and maintenance are upheld throughout the property.
Supervision of Front Desk:
- Provide oversight and guidance to the Front Desk team.
- Ensure efficient and smooth operations at the front desk, including check-ins, check-outs, and guest inquiries.
Additional Responsibilities: This list of responsibilities and duties is not exhaustive, and you may be required to perform work beyond this job description that is reasonable and within your abilities and job scope.
Languages:
- Proficiency: Excellent written, spoken, and reading skills in the English language.
- Additional Languages: Proficiency in additional languages is an asset.
Working Schedule:
- Rotation: Rotational day shifts, including weekends.
Note: The responsibilities and duties outlined above may be subject to change as the needs of the hotel evolve.
Salary
From R15,000.00 per month
Ability to commute/relocate
- Johannesburg & Pretoria: Reliably commute or planning to relocate before starting work (Required)