About the Role:
Are you ready to embark on a journey where your passion for creating exceptional guest experiences meets the vibrant world of hospitality? TotalStay, a leader in the industry, is inviting individuals with a keen eye for detail and a commitment to excellence to join our team as a Houseman.
You'd be an excellent fit for this role if you have:
- Previous experience in housekeeping or a related field is preferred.
- Strong attention to detail and a commitment to maintaining high cleanliness standards.
- Excellent communication and teamwork skills.
- Ability to lift and carry heavy objects and perform physical tasks as required.
- Flexibility to work weekends, holidays, and evenings as needed.
- Knowledge of hospitality industry practices is a plus.
Your Roles and Responsibilities:
Your primary duties will involve:
- Housekeeping Support:
- Assist housekeeping staff in ensuring all rooms and common areas are cleaned and maintained to the highest standards.
- Execute daily tasks such as vacuuming, dusting, mopping, and replenishing amenities to contribute to a pristine and comfortable atmosphere for guests.
2. Public Areas Maintenance:
- Monitor and maintain cleanliness in public spaces, including lobbies, hallways, and lounges.
- Perform regular checks to ensure all equipment and facilities are in good working order.
3. Event Setup and Support:
- Assist in setting up and tearing down event spaces for conferences, meetings, and other gatherings.
- Collaborate with the events team to ensure spaces are prepared according to guest specifications.
4. Guest Assistance:
- Respond promptly to guest requests for additional items, such as towels, toiletries, or special room setups.
- Provide friendly and efficient service, contributing to a positive guest experience.
5. Waste Management:
- Manage the disposal of waste and recyclables in an environmentally responsible manner.
- Ensure trash receptacles are regularly emptied and maintained.
6. Linen Stock Inventory:
- Take responsibility for maintaining an accurate inventory of linen stock.
- Monitor and report on linen usage, anticipating restocking needs.
- Coordinate with laundry services for sending and receiving linen, ensuring an adequate supply for daily operations.
- Work closely with the housekeeping, maintenance, and front desk teams to address any issues or concerns promptly.
- Collaborate with colleagues to create a seamless and enjoyable experience for our guests.
What We Offer:
- A dynamic work environment where you can make a tangible impact.
- Opportunities for professional growth and development within Totalstay.
- Competitive salary commensurate with experience.
Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels, with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom, space and individuality of a home. It’s the best of both worlds. And it’s the best way to travel. With a private collection of fully managed, hotel-grade vacation rentals in Cape Town including boutique hotels, aparthotels, villas & serviced apartments, we aim to ensure that a guest’s stay is as memorable as possible, from start to finish.