About the Role:
Are you a seasoned hotel professional with a passion for delivering exceptional guest experiences? The role of Property Manager is more than just a job; it's an opportunity to lead and inspire a team in ensuring the seamless operation of our hotel while maintaining the highest standards of service.
We are seeking an individual with a positive and professional demeanour, outstanding communication and organisational skills, and the ability to thrive in a fast-paced environment. As the driving force behind our team, you'll not only manage day-to-day operations but also create a positive and memorable atmosphere for our guests. If you have a proven track record in the hotel industry, a strong knowledge of Cape Town, and the leadership skills to motivate a team towards excellence, we invite you to join us on this exciting journey.
You'd be an excellent fit for this role if you have:
- Previous experience in the hotel industry with a strong knowledge of Cape Town.
- Exceptional interpersonal skills to enhance service standards throughout the operation.
- Excellent communication skills with staff and stakeholders at all levels.
- Proven track record of delivering outstanding guest service and effective time management.
- Ability to organize, plan ahead, and manage workload efficiently.
- A collaborative and self-driven individual who can work both independently and as part of a team.
- Ability to manage and motivate a team of staff members.
- Capability to work effectively in a fast-paced and innovative environment.
- Excellent computer skills, specifically using Google and Internet applications.
- Ability to maintain a positive and professional demeanour in all situations.
- Creative problem-solving skills and the ability to find solutions when challenges arise.
Roles and Responsibilities:
Your primary duties involve:
1. Staff Supervision:
- Assigning duty rosters for Front Office, Housekeeping, and Night Audit teams.
- Ensuring staff maintain a neat appearance and correct attitude.
- Providing instructions and solutions to the team.
2. Guest Service:
- Engaging with guests individually, actively addressing their requests and concerns.
- Maintaining data integrity in line with regulations and company policy.
- Handling check-ins and check-outs, resolving guest complaints promptly.
3. Oversight of Night Auditors:
- Ensuring night procedures are maintained according to company standards.
- Managing incidents occurring at night until resolution.
4. Supervision of Housekeepers:
- Providing oversight and guidance to the Housekeeping team.
- Ensuring high cleanliness and maintenance standards.
5. Supervision of Front Desk:
- Providing oversight and guidance to the Front Desk team.
- Ensuring smooth operations, including check-ins, check-outs, and guest inquiries.
6. Additional Responsibilities:
- Adhering to revenue handling processes.
- Ensuring compliance with legal requirements and company policies.
- Maintaining staff performance standards through proper management.
- Handling HR matters and disciplinary procedures.
- Note: The responsibilities and duties outlined above may be subject to change as the needs of the hotel evolve.
Working Schedule:
- Rotational day shifts, including weekends.
What We Offer:
- A dynamic work environment where you can make a tangible impact.
- Opportunities for professional growth and development within Totalstay.
- Competitive salary commensurate with experience.
About Totalstay:
Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels, with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom, space and individuality of a home. It’s the best of both worlds. And it’s the best way to travel. With a private collection of fully managed, hotel-grade vacation rentals in Cape Town including boutique hotels, aparthotels, villas & serviced apartments, we aim to ensure that a guest’s stay is as memorable as possible, from start to finish.