ABOUT US
At Totalstay, we’re not just managing properties; we’re setting trends in the hospitality industry! Celebrating a decade of excellence with Totalstay, we’ve redefined the guest experience and positioned ourselves at the forefront of the aparthotel sector. As our CEO passionately states, “We’re not here to follow trends; we’re here to set them.”
We are seeking an individual with a positive and professional demeanour, outstanding communication and organisational skills, and the ability to thrive in a fast-paced environment. As the driving force behind our team, you'll not only manage day-to-day operations but also create a positive and memorable atmosphere for our guests. If you have a proven track record in the hotel industry, a strong knowledge of Cape Town, and the leadership skills to motivate a team towards excellence, we invite you to join us on this exciting journey.
WHAT YOU'LL DO
1. Staff Supervision:
- Assigning duty rosters for Front Office, Housekeeping, and Night Audit teams.
- Ensuring staff maintain a neat appearance and correct attitude.
- Providing instructions and solutions to the team.
2. Guest Service:
- Engaging with guests individually, actively addressing their requests and concerns.
- Maintaining data integrity in line with regulations and company policy.
- Handling check-ins and check-outs, resolving guest complaints promptly.
3. Oversight of Night Auditors:
- Ensuring night procedures are maintained according to company standards.
- Managing incidents occurring at night until resolution.
4. Supervision of Housekeepers:
- Providing oversight and guidance to the Housekeeping team.
- Ensuring high cleanliness and maintenance standards.
5. Supervision of Front Desk:
- Providing oversight and guidance to the Front Desk team.
- Ensuring smooth operations, including check-ins, check-outs, and guest inquiries.
6. Additional Responsibilities:
- Adhering to revenue handling processes.
- Ensuring compliance with legal requirements and company policies.
- Maintaining staff performance standards through proper management.
- Handling HR matters and disciplinary procedures.
- Note: The responsibilities and duties outlined above may be subject to change as the needs of the hotel evolve.
Working Schedule:
- Rotational day shifts, including weekends.
WHAT WE'RE LOOKING FOR
- Previous experience in the hotel industry with a strong knowledge of Cape Town.
- Exceptional interpersonal skills to enhance service standards throughout the operation.
- Excellent communication skills with staff and stakeholders at all levels.
- Proven track record of delivering outstanding guest service and effective time management.
- Ability to organize, plan ahead, and manage workload efficiently.
- A collaborative and self-driven individual who can work both independently and as part of a team.
- Ability to manage and motivate a team of staff members.
- Capability to work effectively in a fast-paced and innovative environment.
- Excellent computer skills, specifically using Google and Internet applications.
- Ability to maintain a positive and professional demeanour in all situations.
- Creative problem-solving skills and the ability to find solutions when challenges arise.
WHY JOIN US?
When you join Totalstay, you’re stepping into a world where your ideas matter! We offer:
- A competitive salary package tailored to your experience and expertise.
- A dynamic workplace where your contributions drive real change.
- Opportunities to unlock your potential for career advancement.
- Vibrant and inclusive company culture, prioritising the well-being of every team member.
- Enjoy perks like “Friends & Family” nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme.
- Thrive in an environment that values innovation, collaboration, and personal growth.
- Join a supportive team committed to your success, professionally and personally.
- Be part of a company that celebrates diversity and empowers its employees to reach new heights.
ONE LAST POINT
We do everything we can to get through applications as quickly as possible and respond individually, but it's not always possible considering the amount of applicants received on a daily basis across the various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.