PROPERTY MANAGER

Location: Cape Town, South Africa
Department: Operations (On-site) – Management
Reports to: Head Of Operations / Workforce Operations Manager/ General Manager

ABOUT TOTALSTAY™️

At Totalstay™️, we’re not just in hospitality; we’re shaping its future. Over the last decade, we’ve redefined what it means to stay local, building one of South Africa’s most dynamic aparthotel brands. Today, with over 700+ keys across multiple properties, we blend design‑forward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.

We are seeking an individual with a positive and professional demeanour, outstanding communication and organisational skills, and the ability to thrive in a fast-paced environment. As the driving force behind our team, you'll not only manage day-to-day operations but also create a positive and memorable atmosphere for our guests. If you have a proven track record in the hotel industry, a strong knowledge of Cape Town, and the leadership skills to motivate a team towards excellence, we invite you to join us on this exciting journey.

WHAT YOU'LL DO

1. Operational Leadership

• Manage daily property operations to ensure all departments function effectively.
• Oversee operational execution across: Front Office, Housekeeping, Night Audit, Food & Beverage, and, Facilities and maintenance coordination
• Conduct daily site inspections including FOH, BOH, apartments, public areas, and operational compliance areas.
• Ensure all operational SOPs are implemented and adhered to consistently.
• Coordinate daily operational communication between departments.
• Serve as the primary operational contact for Head Office teams including Operations, HR, Finance, Guest Experience, Maintenance, and Reservations.
• Provide operational leadership.

2. Guest Experience

• Ensure exceptional guest experience across all areas of the property.
• Manage guest interactions and resolve complaints promptly and professionally.
• Escalate complex guest issues to the Head Office where required.
• Monitor guest feedback platforms and implement corrective actions where service improvements are required.
• Ensure service standards align with the Totalstay Brand.

3. Financial Oversight & Cost Control

• Monitor operational costs including labour, consumables, and inventory.
• Ensure departmental spending aligns with approved budgets.
• Oversee stock management including: Linen, Consumables, and F&B inventory.
• Verify supplier deliveries and ensure accurate stock recording,
• Conduct monthly stock-takes and investigate discrepancies.
• Review and approve operational documentation including petty cash and procurement submissions.
• Ensure labour allocation aligns with operational demand and BCEA compliance.

4. Workforce Management & HR Compliance

• Manage staff scheduling and rosters to ensure operational coverage while complying with the Basic Conditions of Employment Act (BCEA).
• Ensure accurate daily attendance tracking, timesheets, overtime records, and leave submissions.
• Conduct return-to-work interviews, informal counselling, and first-line disciplinary processes in accordance with the Totalstay Disciplinary SOP.
• Ensure disciplinary procedures follow procedural fairness principles required under the Labour Relations Act (LRA).
• Maintain employee records and ensure HR documentation compliance including: Policy sign-offs, Training registers, and Employee file documentation
• Escalate HR risks or misconduct matters to Head Office HR where required.

5. Reporting & Data Accuracy

• Prepare accurate weekly operational reports including: Occupancy levels, Guest feedback trends, Labour cost trends, Linen and inventory variance, Consumables usage, and Maintenance issues.
• Ensure operational data submitted to Head Office is accurate and submitted within required timelines.
• Ensure there are zero avoidable errors in operational reports or payroll inputs.

6. Safety, Maintenance & Compliance

• Ensure the property operates in compliance with relevant legislation including: Basic Conditions of Employment Act (BCEA), Labour Relations Act (LRA), Occupational Health and Safety Act (OHSA), and Compensation for Occupational Injuries and Diseases Act (COIDA).
• Ensure maintenance issues are logged and tracked through the appropriate systems.
• Conduct regular safety checks and ensure hazards or incidents are escalated appropriately.
• Ensure Injury on Duty (IOD) incidents are reported according to COIDA requirements.
• Ensure fire safety procedures and emergency protocols are in place and understood by staff.

7. Leadership & Culture

• Promote a positive workplace culture aligned with Totalstay values.
• Conduct daily staff briefings and ensure effective communication across all operational departments.
• Support training initiatives and staff development.
• Encourage accountability and high service standards across teams.
• Provide leadership support to department supervisors.

8. Flexibility & Portfolio Mobility

• Support operational oversight across the Totalstay property portfolio where required.
• Be willing to travel between properties or provide operational support when necessary.
• Maintain flexibility to respond to operational requirements including weekends and public holidays where necessary.

WHAT WE'RE LOOKING FOR

• Previous experience in the hotel industry with a strong knowledge of Cape Town.
• Exceptional interpersonal skills to enhance service standards throughout the operation.
• Excellent communication skills with staff and stakeholders at all levels.
• Proven track record of delivering outstanding guest service and effective time management.
• Ability to organise, plan ahead, and manage workload efficiently.
• A collaborative and self-driven individual who can work both independently and as part of a team.
• Ability to manage and motivate a team of staff members.
• Capability to work effectively in a fast-paced and innovative environment.
• Excellent computer skills, specifically using Google and Internet applications.
• Ability to maintain a positive and professional demeanour in all situations.
• Creative problem-solving skills and the ability to find solutions when challenges arise.

WHY JOIN US?

When you join Totalstay, you’re stepping into a world where your ideas matter! We offer:

• A competitive salary package tailored to your experience and expertise.
• A dynamic workplace where your contributions drive real change.
• Opportunities to unlock your potential for career advancement.
• Vibrant and inclusive company culture, prioritising the well-being of every team member.
• Enjoy perks like “Friends & Family” nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme.
• Thrive in an environment that values innovation, collaboration, and personal growth.
• Join a supportive team committed to your success, professionally and personally.
• Be part of a company that celebrates diversity and empowers its employees to reach new heights.

ONE LAST POINT

We do everything we can to get through applications as quickly as possible and respond individually, but it's not always possible considering the amount of applicants received on a daily basis across the various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.