ABOUT US
At Totalstay, we’re not just managing properties; we’re setting trends in the hospitality industry! Celebrating a decade of excellence with Totalstay, we’ve redefined the guest experience and positioned ourselves at the forefront of the aparthotel sector. As our CEO passionately states, “We’re not here to follow trends; we’re here to set them.”
Totalstay operates the Latitude Aparthotel, offering premium accommodation and exceptional guest experiences. Situated in Sea Point, Cape Town, our property is renowned for its superior service, modern amenities, and prime beachfront location. We are seeking a dynamic and experienced Aparthotel General Manager to lead our team and ensure the seamless operation of our property. The ideal candidate will have a strong background in managing housekeeping teams, along with exposure to VIP guest management, hotel marketing, revenue reporting and overall hotel operations. This role requires a visionary leader who can inspire our team to deliver unparalleled guest satisfaction while driving revenue growth and maintaining operational excellence.
WHAT YOU'LL DO
Leadership & Team Management:
- Provide visionary leadership to the entire hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
- Recruit, train, and mentor housekeeping, concierge and maintenance teams to ensure high performance and professional development.
Operational Excellence:
- Oversee all aspects of hotel operations, including housekeeping, front desk, maintenance, and guest services, to ensure exceptional guest experiences.
- Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimise performance.
Guest Experience:
- Champion a guest-centric approach, ensuring that all guest interactions exceed expectations and reflect the brand's values.
- Implement personalised guest services and amenities to enhance VIP guest satisfaction and loyalty.
- Address guest feedback and resolve any issues or concerns in a timely and effective manner.
Revenue Management:
- Assist the Totalstay central Revenue team to develop and execute strategies to drive revenue growth, including pricing optimization, upselling opportunities, and promotional campaigns.
Marketing:
- Monitor market trends and competitor activity to identify opportunities for revenue and experiential enhancement.
- Work closely with the marketing department to develop and implement ideas that enhance the brand image, credibility and occupancy rates.
Financial Management:
- Work with the Totalstay Operations team to develop and manage the hotel budget, ensuring that revenue and expenses are in line with financial targets.
- Implement cost-control measures to maximise profitability while maintaining service quality.
- Prepare regular financial reports and forecasts for senior management.
Quality Assurance and Compliance:
- Maintain high standards of cleanliness, maintenance, and safety throughout the property.
- Ensure compliance with all relevant regulations, standards, and company policies.
- Conduct regular inspections and audits to uphold quality assurance standards.
WHAT WE'RE LOOKING FOR
- A competitive salary package tailored to your experience and expertise.
- A dynamic workplace where your contributions drive real change.
- Opportunities to unlock your potential for career advancement
- Vibrant and inclusive company culture, prioritising the well-being of every team member.
- Enjoy perks like “Friends & Family” nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme.
- Thrive in an environment that values innovation, collaboration, and personal growth.
- Join a supportive team committed to your success, professionally and personally.
- Be part of a company that celebrates diversity and empowers its employees to reach new heights.
ONE LAST POINT
We do everything we can to get through applications as quickly as possible and respond individually, but it's not always possible considering the amount of applicants received on a daily basis across the various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.