About the Role:

Are you adept at troubleshooting technical issues, capable of simplifying complex concepts for non-tech individuals, and committed to ongoing learning on IT best practices? We invite you to join our team as a Junior Hospitality Systems Admin and be the backbone of our IT infrastructure, ensuring seamless operations and optimisation.

As our Junior Hospitality Systems Admin, you will be responsible for managing and maintaining the IT systems, subscriptions and infrastructure in a dynamic Aparthotel environment. You will ensure that all technology systems run smoothly and efficiently, supporting both the operational needs of the business and the superior experience of our guests.

You'd be an excellent fit for this role if you have:

  • Proven experience in IT systems administration, preferably in the hospitality industry.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple projects

Extra Credits if you have:

  • Experience with Google Suites
  • Strong understanding of property management systems and hospitality technology.
  • Adeptness in Property Management Systems, and other subscription-based services.
  • Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.

Your roles and responsibilities:

Your primary duties will involve:

  • System Management: Administer and oversee the operation of property management systems, reservation systems, technology app subscriptions and guest service technology.
  • Maintenance and Support: Perform regular maintenance and updates of all IT systems. Provide technical support and training to staff on new and existing systems.
  • Security: Implement and maintain security measures to protect digital and IT assets, including regular system backups and data protection protocols.
  • Vendor Management: Liaise with external IT vendors, service providers, and technology partners to ensure effective service delivery and troubleshooting.
  • Compliance and Best Practices: Ensure compliance with industry standards and best practices in IT operations within the hospitality sector.
  • Emergency Response: Provide rapid response and resolution during system outages or failures to minimize impact on operations and guest experience.
  • Assistant in Adhoc Technical Tasks: Collaborate with the team to handle miscellaneous technical tasks as they arise, providing support in troubleshooting, researching solutions, or assisting with various system-related ad hoc requests. This involves flexibility and adaptability to tackle diverse challenges and contribute to the team's overall efficiency.

What We Offer:

  • A dynamic work environment where you can make a tangible impact.
  • Opportunities for professional growth and development within Totalstay.
  • Competitive salary commensurate with experience.

About Totalstay:

Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels, with the flexibility and freedom of DIY travel. Everything a traveller wants from a hotel combined with everything they love about a home. We offer the essential services a traveller expects from a hotel together with the freedom, space and individuality of a home. It’s the best of both worlds. And it’s the best way to travel. With a private collection of fully managed, hotel-grade vacation rentals in Cape Town including boutique hotels, aparthotels, villas & serviced apartments, we aim to ensure that a guest’s stay is as memorable as possible, from start to finish.